BIFF: quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns

"BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF. Bill Eddy is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders"--;High-conflict people and blamespeak -- Writing a BIFF response -- Avoid admonishments, advice and apologies -- BIFFs for friends and family (and exes) -- Neighbors -- In the workplace -- Business and professions -- Organizations and governments -- Politicians -- Coaching for BIFF responses -- You decide.;"Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF"--